Welcome to the support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Open A New TicketPlease provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
Check Ticket StatusWe provide archives and history of all your support requests complete with responses.
The Mark Dulisse products office is located in Eastern, Canada and we work and provide support during these hours:
10:00am to 5:00pm, Monday to Friday, Eastern Standard Time.
We also take occassional leaves at public holidays and other such events. We always strive to offer the best possible support possible, but please be aware that outside of these hours your support requests will be answered the following working day.
Limitation of Support:
Mark Dulisse Help Desk provides support services to customers only. Support of softwares includes installation guidance, bug fixing (for our products only issues), and general problem solving with features explained on the product software sales page. Please always check the knowledgebase and members tutorials before submitting any messages to our support helpdesk.
Support does NOT include:
- solving problems for plugins or scripts not packaged with our framework and theme - 3rd party plugin integration - general WordPress support (please use the WordPress forums for that) - adding new features or extending the features currently available - any type of modification or customization outside of the use of our own customization features
Although our Mark Dulisse Help Desk support team are experts in our softwares, they are not programmers or web developers, so we cannot assist with integrating external scripts or codes not packaged with our software. Whilst we'd like to be able to help with requests like this, it simply wouldn't be possible to provide effective support to our user base.
We recommend contacting a web developer or programmer if you need assistance integrating any scripts, codes or plugins not packaged with our softwares. If you are having issues with a specific 3rd party plugin or theme, we always advise contacting the plugin author to resolve the issue as they know their systems and code much better than us.
Occasionally we do discover bugs within our softwares. We will endeavor to fix these bugs as soon as possible, but please be aware that it does take time for our development team to fix bugs and test our system to ensure that no other issues are present within the system after the fix has been applied.
Plugin and WP Theme Compatibility
Whilst we've love to be able to have every plugin and theme available for Wordpress work with our wordpress product softwares, this simply isn't possible. Some plugins use similar functions or code to our softwares which can cause conflicts, and unfortunately there is nothing we can do about this. Please do not contact us if you have issues with a 3rd party plugin working with our softwares as we will not be able to assist with these issues - you should either disable the problem plugin or look for an alternative.